Abstract:
This paper focuses on the concepts of total quality management and the effectiveness of its integration in
the English language teaching in Khartoum Locality secondary schools. The purpose of the study is to
determine to what extent are the concepts of Total Quality Management applied in teaching English as a
foreign language in secondary schools in Khartoum region as perceived by teachers of English. Qualitative
data has been conducted through distributing the questionnaire among fifty teachers of English spreading
out on 10 different secondary schools in the region. The most strongly comments by the interviewed
educators and expert’s principle concentrates on customer focus, while the strategic planning and process
and system approach are the least important of total quality management principles applied in schools. The
study finds out that the implementation of Total Quality Management overcomes many challenges. As far
as the teachers are not professionally trained and acquainted with total quality management, the responses
indicate lack of commitment by management and some staff members of cooperation which was registered
at (89.2%), lack of organizational culture in the school reached up to (86%) lack of pre-service and in-service
training (86%) lack of funds for availing needed resources was (82%) poor motivation and job satisfaction
among team players turns out to be (72%). Ambiguity and ineffective communicative competencies turns
out to be at (82%). All these factors together represent the major challenges in the implementation of Total
Quality Management practices in secondary schools in Khartoum locality which has not been. implemented
yet.
